My experience with DuraBlend and Ashley Furniture | Pink Army

My experience with DuraBlend and Ashley Furniture | Pink Army
My experience with DuraBlend and Ashley Furniture | Pink Army

4 years in the past, (for Valentine’s Day), I purchased my husband a love seat at Ashley Furnishings in Asheville, NC. I had a $500 funds and the salesperson urged a Durablend materials which in his phrases was virtually nearly as good as leather-based.

DuraBlend is a trademark of Ashley Furnishings Industries, Inc. Durablendupholstery gives the wealthy appear and feel of leather-based utilizing a polyurethane/leather-based mix to create a snug and economical various to pure leather-based. Material Contents: 57% polyurethane, 26% poly/cotton, 17% leather-based.

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Although our youngsters had been grown, we had been non-smokers and had no pets, I nonetheless bought the 5 yr guarantee on the loveseat. It was an additional $79.00. I used to be instructed it coated all the things!

A couple of months in the past, I observed that the fabric on the loveseat was peeling and cracking. I known as Ashley Furnishings. A lady working within the workplace instructed me that they’d switched guarantee corporations. She gave me the variety of the outdated one which I’d nonetheless be coated underneath. I known as the corporate instantly. The woman who answered requested me a couple of questions on how this injury occurred. I defined that my husband and I had been the one ones who sit on this loveseat and the fabric was beginning to cut up. She gave me exact directions on what to do which included sending in images of the injury on the loveseat. She gave me a declare quantity and reassured me somebody would get again to me to very quickly.


After a number of weeks, I adopted up with a name. I used to be given the run a spherical. Every week later, I known as once more and was instructed by a supposed supervisor that my injury wouldn’t be coated as a result of it was NOT unintended. The girl’s actual phrases had been, “In case you had stated that your canine did the injury or certainly one of your grandchildren had ripped it with a toy, you’ll have been coated. Nonetheless, we don’t cowl regular tears in materials. I requested the lady WHY I used to be not given this data weeks in the past and led to imagine that I’d be coated? I instructed her I don’t inform lies and I count on to be coated since I paid for a guaranty. She stated, “No” and hung up.

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I went to the the shop and shared my story. The woman who I spoke with was good to me and stated she would credit score my guarantee towards one other love seat however couldn’t do the rest. She stated there was no supervisor or different worker at that retailer who might something for me. She urged that I name Ashley Industries (client affairs) and inform them how disillusioned I’m that the Durablend materials didn’t maintain up.

I spoke with a customer support consultant at Ashley Industries. She knowledgeable me that they solely cowl defects within the materials for 4 years. I had simply gone over the 4 years and there was nothing they’d do for me. I discovered that fairly a coincidence and questioned if it was even true. I remained well mannered however expressed that I used to be very disillusioned in Ashley furnishings and their inferior merchandise.

I feel certainly one of my largest points (moreover my poorly constructed love seat) is the disappearance of any actual buyer retention issues now that Asheville’s Ashley Furnishings is not household owned. I’ve been a loyal buyer for years and have purchased hundreds of {dollars} price of furnishings from them. I’m upset that I’m not of any significance to Ashley Furnishings. I store at one other furnishings retailer in Asheville that’s household owned and might’t assist by evaluate the best way I’m handled.

After this incident, I did analysis and found many adverse write ups about Ashley’s Furnishings and DuraBlend materials. Right here is an instance…

I purchased a love seat and a settee from Ashley together with their guarantee in 2011. I believed I used to be shopping for a real leather-based couch, yeah it wasn’t.

And the guarantee was a waste of cash. Each my couch and love seat are peeling and flaking. They give the impression of being horrible and once I tried to make a declare, I used to be instructed that it was thought of regular ware and tare (belief me it’s not…the entire seat cushion is gone, nicely the durablend that covers it’s and its flaking off on the again relaxation as nicely). It was completely a waste of cash and I’m so disillusioned that we received them.

They are surely poor high quality and the guarantee that I used to be instructed coated all the things was a whole waste of cash.I hope to by no means personal Ashley furnishings once more if I might help it.

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I hope this account of my expertise will assist anybody who’s purchasing for a settee, loveseat or chair. My suggestion is to enable a salesman that can assist you discover furnishings that stays inside your funds, BUT before you purchase a fabric that’s new to YOU, do a little analysis. It’ll take you only a few minutes to learn shopper’s evaluations.

As a Client Author for a number of a long time, I really feel it is very important move on something I study that may assist others in the same scenario.

If I might help even one particular person, it was price my time and vitality to put in writing this story.

~Debi Drecksler


This concern was resolved. I acquired a partial refund for my love seat.

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